At InCrest Virtual Assistant (“InCrest VA”, “we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy details the types of information we collect, how it is handled, your rights regarding that information, and how cross-border data transfers are managed across our global operations.

This Privacy Policy applies to visitors of our website (https://increstva.com), prospective clients submitting inquiries, and clients utilizing our virtual assistant services.

1. Information We Collect

We collect information directly from you when you interact with our website, request a consultation, or communicate with our team:

• Personal Identification Information: Full name, email address, phone number, job title, and company name.
• Service & Project Requirements: Details regarding your operational tasks, required skill sets, expected hours, workflow preferences, and any general business materials you choose to share with us.
• Communication Records: Any notes, emails, form submissions, or messages exchanged during discovery calls and ongoing support inquiries.
• Technical & Usage Information: IP address, browser type and version, device information, operating system, pages visited, time spent on pages, and referral sources collected automatically via standard server logs and security tools.

2. Legal Bases & How We Use Your Information

We process personal information under the following legitimate grounds:

• To Perform a Contract or Prepare for One: To assess project scope, schedule discovery calls, respond to quote requests, and deliver agreed-upon virtual assistant services.
• Legitimate Business Interests: To protect our website and systems against fraud, maintain security, diagnose technical issues, optimize site performance, and monitor overall business metrics.
• Legal and Regulatory Compliance: To maintain business records, address audits, and comply with applicable corporate, tax, or legal requests.
• With Your Explicit Consent: To send direct marketing communications or newsletters where opted in, and to process non-essential cookies. You have the right to withdraw consent at any time.

3. Cookie Policy & Tracking Technologies

We use cookies and similar technologies to ensure core website functionality, analyze visitor traffic, and enhance user experience. Cookies are small text files stored on your device.

Types of cookies we may use:

• Essential / Strictly Necessary Cookies: Required for basic site security, load balancing, form validation, and page navigation. These cannot be disabled in our systems.
• Analytics & Performance Cookies: Help us understand aggregate visitor behavior, traffic patterns, and site speed to improve user flows.
• Preference Cookies: Allow the website to remember choices you make (such as interface settings or consent preferences).

Managing Your Preferences: When you first access our website, you are presented with a cookie consent banner where you can choose to accept or reject non-essential cookies. You can also modify or withdraw your preferences at any time by clearing your browser cache or adjusting your browser settings to block or notify you about cookies.

4. Bot Detection and Anti-Spam Security (Cloudflare Turnstile)

To safeguard our forms, digital infrastructure, and communications against automated spam, credential stuffing, and bot-driven abuse, we use Cloudflare Turnstile provided by Cloudflare, Inc.

• Cloudflare Turnstile evaluates non-identifiable technical and telemetry indicators, including browser headers, device characteristics, and operational environment data, to distinguish human visitors from automated scripts without displaying visual puzzles.
• Turnstile operates without setting cross-site tracking cookies and does not utilize collected telemetry for commercial profiling or targeted advertising.
• Cloudflare’s collection and processing of this verification data are governed by its privacy standards. For additional details regarding these data practices, please review the Cloudflare Privacy Policy and the Cloudflare Turnstile Privacy Addendum.

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We disclose data only in the following limited circumstances:

• Service Providers & Infrastructure Partners: Trusted vendors who assist in website hosting, email delivery, CRM management, web analytics, and security verification under strict confidentiality and data protection agreements.
• Legal Obligations: When required by applicable laws, court orders, or enforceable government requests.
• Protection of Rights: When disclosure is necessary to investigate potential violations, protect our legal rights, enforce agreements, or ensure the personal safety of our team, clients, or the public.

6. International Data Processing and Transfers

InCrest Virtual Assistant serves businesses and entrepreneurs primarily located in the United States and worldwide, with operations headquartered in India.

• Processing Location: All project intake, customer support, data coordination, and remote staffing workflows are managed by our core team located in Chennai, Tamil Nadu, India.
• Cross-Border Transfers: When you submit information through our forms or engage our services from the United States, United Kingdom, European Economic Area, or other regions, your data is transferred to and processed in India.
• Data Safeguards: By submitting your information or engaging our services, you acknowledge and consent to this international transfer. We implement administrative, technical, and operational safeguards (including encrypted communications, restricted internal access controls, and strict confidentiality protocols) to ensure your personal information receives a consistent, high standard of protection in accordance with this Privacy Policy, regardless of jurisdiction.

7. Data Security

We apply industry-standard technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration. These measures include SSL/TLS encryption for website communications, secure server environments, and principle-of-least-privilege access protocols.

However, no electronic transmission over the internet or storage method is 100% secure, and we cannot guarantee absolute protection.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• General contact and discovery inquiries are retained for the duration needed to resolve the communication and conduct relevant business follow-ups.
• Client project records and operational communications are retained throughout the active engagement and for a reasonable statutory period thereafter to comply with tax, accounting, and legal requirements.
• When information is no longer needed, it is deleted or permanently anonymized.

9. Third-Party Links

Our website may contain links to third-party sites (such as LinkedIn, X, Facebook, and external tools). We are not responsible for their privacy practices. Please review their policies separately.

10. Your Rights (GDPR, UK & US State Laws)

Depending on your location (including the European Economic Area, the United Kingdom, or certain U.S. states like California), you may have certain statutory rights regarding your personal information:

• Right to Access: Request confirmation of whether we hold personal data about you and obtain a copy.
• Right to Rectification: Ask us to correct inaccurate or incomplete data.
• Right to Erasure (“Right to Be Forgotten”): Request deletion of your personal data, subject to ongoing legal or contractual retention requirements.
• Right to Restrict Processing: Ask us to limit how your data is used in certain cases.
• Right to Object: Object to certain processing, including direct marketing communications or processing based on legitimate business interests.
• Right to Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format (where applicable).
• California & US State Residents (CCPA/CPRA): We do not sell or share personal information for cross-context behavioral advertising. You have the right to request disclosure of categories of personal information collected and request deletion without discriminatory treatment.

To exercise any of these rights, please contact us at: contact@increstva.com. We respond to verified requests within standard statutory timelines.

11. Children’s Privacy

Our services and website are intended strictly for commercial and professional use by individuals aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, please contact us immediately to remove it.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, technological, or legal developments. Updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions, feedback, or requests regarding this Privacy Policy or your personal data, please contact us:

InCrest Virtual Assistant
US Mailing & Correspondence Address: 1000 N West Street, Wilmington, DE 19801, USA
Operational Headquarters: 766, Anna Salai, Chennai, Tamil Nadu 600002, India
Email: contact@increstva.com
Phone (US): +1 (302) 202-2240
Phone (India): +91 (812) 402-2240

This Privacy Policy is provided for general informational purposes and does not constitute formal legal counsel.